UK Shipping Information
LAST DAY FOR XMAS DELIVERY IS THE 15TH OF DECEMBER
16th December Update
We can no longer guarantee delivery before Christmas but all orders between 16th-18th of December will be sent with 24 Hour delivery.
Europe Shipping Information
International Standard Delivery 7-10 Business Days £4.99 or FREE over £50
International Tracked Delivery 5 Business Days £9.99 or FREE over £70
Any additional tax and custom costs that may arise are the responsibility of the buyer. However if you need additional help please get in touch by emailing firstname.lastname@example.org
At My Eco Toothbrush, we want you to feel comfortable ordering with us. So as per our policy, If your order is more than a day late, we will refund your postage.
Secure Ordering & Payment Options
Currently we only support Card Payments and Paypal via our secure SSL certified checkout.
Once your order has been placed you will be unable to cancel your order. If you wish to get a refund, you will need to return your order at your own cost.
All products are subject to our 14 days return policy and must not be used (unless accepted cause of return). To request a refund simply email our direct request line at email@example.com or lodge a refund request here. We aim to refund all payments if in accordance to the policy within 7-10 working days.
Conditions of Return:
Items without all original packaging can not be returned
Damaged Items and used items caused by the recipient can not be returned
A Refund Request must be made within 14 days of receiving the item
- Return postage is the responsibility of the buyer
We must stress that as a small business we can not provide refunds for any used items, this is within our rights. Any returns we receive we do donate to charity.
Please note, we do accept returns on any sanitary items by law.
Signed Missing Parcels
All our parcels sent with tracked signed delivery via Royal Mail must abide to our signed parcel policy.
If your parcel is signed for and delivered to the address on your order, we cannot process claims that the item is missing.
You will need to contact Royal Mail directly to report a missing / stolen parcels, which will get passed on to the Royal Mail investigation team. This is a standard procedure to protect against fraudulent orders and activity.
Failure to Collect Your Order from your Local Depot
If your order is returned to us due to you not collecting it from your local post office / depot you will be responsible for any fees this incurs. We are more than happy to re-send your item out to you for free if this is your first order with us.
If you wish to have a refund under these circumstances, you will not be refunded any original postage costs and will also incur an admin fee of £2.50.
Missing Items in Your Order
If you have any items that are missing from your order, you MUST contact us within 4 business days of receiving the item. If it surpasses this time we cannot guarantee a refund. This is done purely to protect ourselves from fraudulent activity and false claims.
Unfortunately sometimes orders do arrive damaged. This is out of our control. Please send us a message asap with an image of the broken item. We will send this to the courier and investigate it immediately. In the event that this happens, we will send a replacement order to you ASAP! We can not refund damaged items as it is against our fraud prevention policy. However you are still welcome to return the damaged item in line with our returns policy for a full refund. Please note as we are a small company, return postage costs are the responsibility of the buyer, we will however refund all original postage costs from when you placed the order.